GOOD BAD DESIGN

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Nikon Support & Downloads

Good or Bad: ☆

While the rest of the known universe talks about the iPad, naturally I decide to cover the Support & Downloads page on the Nikon Europe website.

My father was given a digital camera for Christmas this year. Using screen sharing over Skype (very good btw), we plugged it in, got iPhoto going (perfect for my father if not for everyone else), imported, printed and emailed.

But during all this I wanted to have a look at the manual. See what he was seeing. So naturally I went to get it from the Nikon website. And got this:

nikon_home

You probably can’t see too much detail with that image. It’s the text in the grey box on the bottom right that we’re interested in:

nikon_register

I simply do not understand this. What copyright infringement? What are they trying to control here? I understand that Nikon want to try to get every owner of a Nikon product to hand over their personal details but barriers like this are simply that – barriers to a continued dialogue with their consumers.

This makes Nikon look nervous.

Levis Germany – Site Search

Good or Bad: ☆

On a product site Search has to be the most important piece of functionality (or at least in the top 3). Therefore it’s worth expending quite a bit of energy getting it right. If people can’t find things then they can’t buy them. You can knock Google as much as you like but they do provide a good search. Used by practically everyone, people increasingly expect all searches to work as well.

On the weekend I was given the details of a pair of jeans in the Levis store in London. Very helpful. Typed ‘Vintage Tide’ into the search and got this:

levis4

This is not good. No suggestions of other products, no repetition of the original search term, an ‘off-brand’ typeface and odd choice of language. But perhaps it was just my search terms.

Just to check, I ran a few other searches (click-path below in gallery).

The first was for their Superskinny jeans. Search term was “skinny”. No results.

A search for “superskinny” returned results.

Question: How many users are going to type exactly the right name? Why gamble when the fix is so easy?

The second was a search for “vintage”. The use case here is that we have someone looking for vintage jeans (a lucrative market) but isn’t sure if Levis do any. So it’s simply go to the site and type in ‘vintage’. There’s no mention on the home page.

No results.

But a look in the Collections area of the site reveals that one of the four main sections is Levis Vintage Clothing.

None of these are hard to fix.

I wonder why they insist on pushing vistitors to a domain called eu.levi.com when everyone I’ve ever met ever refers to them as Levis. With an ’s’. They own the domain.

Komisch.

SiteLevis Germany

CatEye Lights

Good or Bad: ☆

I would have put the costs* of each the lights as Annotations within the YouTube video but there seems to be a problem with Annotations at the moment.

So here they are as plain text. From top-left.

Silver front light
hl-el-400 – £36.99

Black front light
hl-el-210 – £26.99

Black ‘flat’ front light
hl-el135 – £24.99

Black front light in printout
hl-el-200 – £24.99

Red smooth back lights
tl-ld600 – £19.99 each

Red back light with bobbly bits
tl-ld610 – £24.99

*Costs from Amazon.co.uk where possible. Otherwise other online retailers.

ProductCatEye Bike Lights
ManufacturerCatEye
Manufacturers PriceApproximate combined total of all lights in video: £170.

Vinexus

Good or Bad: ★

Two friends of ours very thoughtfully sent us a housewarming present . Neither of us were in to take delivery so a card was left. The next day I headed down to Die Post to pick it up. Waited in the queue a little while and then received a large box. No picture I’m afraid but it was well-packed and the contents weren’t in danger of being damaged.

Vinexus order

This is the good bit.

wine_note

I took these photos and sent them to our friends. This was the reply.

“…look at that perfectly written note! There was no option for a message in the ordering, so I put the request in the “Any other information” box – and, hey presto, flawless execution! And this is in a foreign language to them! Had this been the UK, the provider would have delivered late, at a bad time when you weren’t in, and taken it back to the warehouse, informing neither you nor me, and the note would have been printed, not hand-written, and addressed to “Mrs Daniel Lewington”.”

It’s really not a very big thing but this note plus the very competitive price has meant repeat purchases over and over again. If you’re thinking about sending wine it would seem the Vinexus are worth a visit.

Product/ServiceWine delivery
Manufacturer/SupplierVinexus

What’s GOOD BAD DESIGN?

We come across things every day that we think are great. Work in the way we want, look super, feel right...that sort of thing.

We also come across things every day that don't quite work the way we would like.

These aren't necessarily massive things. But they tend to be the things that make people buy something again or try something different.

Work Profiles

What Am I Up To?

I, Daniel Lewington, live in London again and work at Apsmart. I spent last year in Hamburg with my partner, learning German and working at SinnerSchrader. It was great but then the Apsmart thing came up and I couldn't turn it down.

Great decision.

And before Germany, I'd been living in London (about 15 years) working for a number product/service/interaction/online design agencies. There's more information on the other pages.

Or you can look at my LinkedIn and/or Xing profiles.

When not working travel, play football, cycle, swim and see friends. Life stuff.

friendfeed

Polite of Cameron to send congrats Obama. Wonder if that was the result he was hoping for?

Wednesday 4:01

Must not enjoy footage of Republicans crying. Can't help wondering if they display the same sorrow with regard to social inequality.

Wednesday 3:51

Got a few new followers after Creative Mornings. Thanks for coming along. Hope it was worth it. If not, at least there were croissants.

Sunday 10:58

Bookmarked a link: None

Sunday 6:54